Frequently Asked Questions
Everything you need to know about your MSI EU Business shopping experience.
Which countries do you ship to within the EU?
We currently ship to all European Union member states. Delivery times vary by region, typically ranging from 2 to 5 business days depending on the destination.
Can I place an order as a VAT-registered business?
Yes, during checkout you can enter your valid VIES VAT number. Once verified, the VAT will be deducted from your total for intra-community acquisitions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and SEPA bank transfers for corporate procurement.
What is the warranty policy for MSI business products?
All MSI business hardware comes with a standard 2-year manufacturer warranty. Some enterprise-grade laptops and workstations may qualify for extended 3-year on-site service plans.
How do I return a product if it's not suitable?
You can initiate a return within 14 days of receipt. Products must be in their original packaging and in new condition to be eligible for a full refund.
Do you offer bulk discounts for corporate offices?
Yes, for orders exceeding 10 units, please contact our dedicated B2B sales team to receive a customized quote with volume-based pricing.